CONSUMER RIGHTS
Right of withdrawal.
The consumer has the right to unreasonably withdraw from the sale within fourteen (14) calendar days, if no longer deadline has been agreed, returning the product to its original condition, without incurring any costs other than shipping, return costs and any charges. or commissions for the payment method selected. This deadline starts from the receipt of the products. To exercise the right of withdrawal, the consumer has the obligation to fill in electronically and send the withdrawal form located on the website of roukounakis.gr and to have the invoice or the receipt of retail sale.
In case of exercise of the right of withdrawal, the consumer is also obliged to immediately send the product in its closed packaging and in the condition received for return, while the supplier, provided that all the required procedures and regulations described in the terms of use have been observed, return the justified amounts paid by the consumer within thirty (30) calendar days after receiving the product from roukounakis.gr.
The refund is made in the same way as the payment was made, except in the case of cash on delivery. In case the price has been charged on the consumer’s credit card, the exercise of the right of withdrawal brings about the termination of the relevant tripartite contract between the consumer – supplier and the bank, without payment of compensation.
In case the price has been paid by cash on delivery and the consumer exercises the right of withdrawal then the return of the price will be done by deposit in a bank account of the consumer, who must inform the company in writing providing the exact number and other details of the account, as well as the banking institution in which it is held. In this case, the consumer assumes sole responsibility for the correctness and validity of the data and information provided. Especially in case of cash on delivery, the returned price does not include the shipping costs and the charges of the courier company for cash on delivery.
Right of replacement.
The consumer has the right to request the replacement of a product, if what was delivered to him was defective, damaged, damaged or does not correspond to the product he ordered. In this case, it is necessary to contact the Company directly on the phone located in the “Contact” position of the Website or at the e-mail info@roukounakis.gr, so that the replacement or refund can follow. In case of receipt of a defective, damaged or damaged product, it is also necessary to send photographic material in which the defect or damage to the product is visible, as well as the package received from the transport company. It is also a prerequisite that the product is in the condition in which it was received, has not been used, and that the consumer has the sales document. In any case, the maximum return period for submitting a replacement application may not be extended beyond fifteen (15) calendar days from the date of receipt. The shipment of the new product will take place within a period equal to the shipment time of the original. In case of refund, the refund rules apply in case of withdrawal.
In any case of product return, the customer is obliged to deliver intact and in excellent condition all the documents that accompanied the product (eg DAT, Retail, marketing material or any other promotional material, etc.).
Complaints and Dispute Resolution.
For any case that the consumer was not satisfied with the fulfillment of the order or for any other reason concerning the online store roukounakis.gr, has the right, within fifteen (15) days from the presentation of the problem to submit a complaint to the company, completing the electronic contact form or via e-mail at info@roukounakis.gr.
The consumer’s complaint will be examined immediately and the response will be sent by the company no later than ten (10) days after receipt, to his e-mail address. When examining the complaint, the company reserves the right to contact the consumer to clarify the circumstances that created the complained problem. In this case, the consumer should facilitate by providing the relevant information, to resolve the issue.
In any case concerning the operation of the online store, the consumer, accepting these terms of use, has the obligation to follow the complaint procedure before choosing to initiate legal proceedings.
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the unified all-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
WARRANTY
roukounakis.gr does not provide any guarantee either for the quality, or for the suitability of the products sold for any specific purpose, nor does it guarantee the safety and protection of the users of these products. Such guarantees are provided, if any, only by the manufacturers and the customer must be informed about the packaging of the product.
Contact the company
The visitor / user of the website has the opportunity to contact the company via e-mail at info@roukounakis.gr following the relevant application that is adapted to the website “Contact”, by filling out the special message form, either by phone.
APPLICABLE LAW AND JURISDICTION
These terms of use and the use of the roukounakis.gr website are governed by Greek Law, the applicable provisions of the European Union and the relevant International Treaties. In the event that any of these terms would be deemed invalid or void, this void or cancellation will not affect the validity of the other terms.
Any dispute related in any way to the use of the roukounakis.gr Online Store or to the products sold through it, will first be attempted to be resolved out of court. In case of failure to reach such a resolution, the Courts of the city of Heraklion, Crete, are responsible for resolving any dispute that may arise from the use of the roukounakis.gr website.
Way of communication
If you have any questions about the terms used in this Policy or about the Protection of Privacy and Personal Data contact roukounakis.gr and the Company, either via email at info@roukounakis.gr or the contact details mentioned on its website roukounakis.gr.
